This article provides an overview of several key performance and operational metrics, visualized through a series of charts. These charts offer insights into ticket volumes, connector activity, revenue, and service handling across different timeframes.

Some charts are self-explanatory and require no further clarification. Others benefit from additional context to support accurate interpretation. For those, we have included concise explanations to help you understand what is being measured, how the data is structured, and what insights can be drawn.

Together, these visualizations aim to support data-driven decision-making and continuous improvement in service operations.

Daily & weekly reporting via email – What to expect

To keep you informed and in control, we provide automated daily and weekly reports delivered straight to your inbox. These reports are designed to give you a quick and actionable overview of your key metrics and activities.

Delivery schedule

Daily Report: Sent every working day at 20:00 (8 PM).
Weekly Report: Sent every Friday at 20:00 (8 PM).

Both reports are delivered to the email address(es) you have provided during onboarding. If you would like to update your recipients, please contact our support team.

Daily report – What’s inside?

The daily report provides a snapshot of the most important metrics and activities from the past 24 hours. It typically includes:

Ticket Volume – Latest Day and All-Time High

This chart shows the total number of tickets registered on the most recent day. In addition, it highlights:

The all-time high in daily ticket volume.
The number of days ago that this all-time high was reached.

This snapshot helps to contextualize current activity levels by comparing them to historical peak performance. It provides a quick sense of whether today's workload is typical, elevated, or approaching record levels.

Ticket Volumes Over the Past Five Weeks

Active Connectors Over the Past Five Weeks

Daily Revenue Over the Past Five Weeks

Incoming Work – Latest Day

Handling of Incoming Work – Latest Day

Average Tickets per Operator and Success Rate – Four-Week Period

Average Tickets per Operator & Success Rate Last 4 Weeks*

Ticket Lead Time and Pickup Delay – Four-Week Period

Average Lead Time & Pending Time Last 4 Weeks*

Weekly report – What’s inside?

The weekly report offers a broader overview and trend analysis, helping you reflect and plan ahead. It includes:

Hourly Earnings vs. Ticket Duration per Brand

This chart visualizes the relationship between average hourly earnings and average ticket duration per brand, using an XY scatter plot:

Y-axis (vertical): Represents the average hourly earnings per brand, calculated based on ticket handling time and revenue.
X-axis (horizontal): Shows the average duration (in minutes) of tickets for each brand.
Bubble size: Indicates the ticket volume per brand — larger bubbles represent brands with a higher number of tickets.

This visualization helps identify which brands generate higher earnings relative to the time spent per ticket, and how ticket volume correlates with efficiency and profitability.

Hourly Earnings vs. Ticket Duration – by Diagnostic Device, Product, and Country

Similar to the brand-based chart, these visualizations show the relationship between average hourly earnings and average ticket duration, now segmented by:

Diagnostic tool
Product
Country

Each chart uses an XY scatter plot:

Y-axis: Average hourly earnings
X-axis: Average ticket duration in minutes
Bubble size: Represents ticket volume for each category

These charts help identify which diagnostic tools, products, or countries contribute most efficiently to revenue, and where time investment may be disproportionate to earnings. They support strategic decisions around tooling, product focus, and regional performance.

This report is ideal for team meetings, performance reviews, and strategic planning.

How to use these reports

Review daily to catch issues early and stay informed.
Use the weekly report to identify trends, successes, and areas for improvement.
Share with your team to align everyone on performance and priorities.

Need help?

If you are not receiving the reports or have questions about the data, our support team is here to help. Just reach out via this contact form.

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