After you have followed the steps in the article “Your Remote VCI is not working anymore?” and contacted support, you can create an RMA (Return Merchandise Authorization) if it is determined that the device is defective.

How to Create an RMA

1. Create a Jifeline Support Portal account
Go to: Jifeline Support Portal

2. Create a support request
Once registered, you can create a new support request.

3. Fill out all required fields

• Enter the serial number(s) of the defective device(s). Multiple serial numbers can be added in the “Serial number” field if needed.

• Provide a description of the malfunction or defect.

4. Submit the case
The Jifeline Support Department will check your request. If approved, they will create a return case for the serial numbers you provided.

5. Receive confirmation and prepaid label
Once your case has been reviewed and approved, you will receive:

• A confirmation email

• An email with a prepaid UPS shipping label to attach to your package

Returning Your Package

You can register your return package with UPS in one of the following ways:

Schedule a UPS pick-up

• Print and attach the UPS shipping label to the package.

• Schedule a UPS pick-up by phone or online: UPS Pickup Scheduling

Drop-off at a UPS Access Point

• Print and attach the UPS shipping label to the package.

• Take the package to a nearby UPS Access Point. Find one here: UPS Drop-off Locations

Managing Your Return Cases

• Return cases can be monitored from the Jifeline Support Portal.

• By selecting the RMA (return) number, more detailed information about the return will be displayed.