By clicking “Employees”, you can manage your employees and their roles.

The four roles below are available:

• Admin – Has full access to all features.
• Operator – Has access only to the Dashboard and Tickets screens, with full functionality within those screens.
• Senior operator – Has full access except for Employees. Can view the Employees screen but cannot make changes.
• Employee – Has the same access as a Senior operator on the Dashboard and Ticket screens, but cannot pick up or modify tickets.

Note: Operators, Senior Operators and Admins can handle tickets, but only Admins can manage employee roles.