We are excited to introduce the completely renewed Customer Portal.
The portal has been rebuilt using modern technology, allowing us to continue developing new functionality while providing a faster, more user-friendly experience for both partners and end customers.
Below is an overview of the most important improvements.
Fully responsive design
The new Customer Portal is fully responsive and optimized for:
- Desktop
- Tablet
- Mobile devices
Important information such as the Online Connector status and scanned VIN is now easier to access directly from the home screen.Search by product name
Finding products and services is now much easier.
Users can search directly by product name when:
- Creating a ticket
- Performing a price lookup
Instead of navigating through multiple categories, simply enter the product name to immediately see matching results.
Multiple product selection
Customers can now select multiple products while creating a ticket.
Benefits include:
- Faster ticket creation
- Better overview of requested services
- Less manual work for operators
- Reduced risk of missing additional services
Chat history in ticket history
Communication history is now available directly within ticket history.
This allows customers to:
- Review previous conversations
- Check provided instructions
- Understand which actions were performed
- Access all ticket information in one location
This creates greater transparency and a more complete overview of the support process.
Custom theme color
The new Customer Portal can be styled to match your company's branding.
Using the Customer Portal Theme Color setting in the branding settings, you can define the primary color used throughout the portal, creating a more recognizable and consistent experience for your customers.
Gradual rollout
The new Customer Portal can be activated gradually, allowing you to test and introduce it at your own pace.
For activation instructions, please refer to: