The status of the service center is indicated by the icon at the top of the ticket dashboard:

• Grey icon – The service center is open

• Red icon – The service center is closed

In the top-right corner of the dashboard, you’ll find the power button, which allows you to:

• Open the service center

• Close the service center

• Schedule incoming tickets

Open/Close service center

Use the “Open service center” and “Close service center” buttons to control availability. When the service center is closed:

• Customers cannot create new tickets

• Ongoing tickets remain active and will not be interrupted

• Customers will see a message informing that the service center is closed

Scheduling incoming tickets

The "Start scheduling incoming tickets" feature allows you to pause new ticket submissions temporarily. For example, during a team meeting, lunch break, or unexpected downtime.

When you click this option, a popup window appears where you can:

• Set the duration of the scheduling period

• Enter a custom message (e.g., “Lunch break – we’ll be back soon!”)

During this period:

• Customers will see the custom message and the time when the service center will be available again

• Tickets submitted during this time will be held until the schedule ends, after which they will be processed as normal