In the Ticket View, you’ll find a clear overview of all current and completed tickets. The layout is divided into four tabs: Pending, In Progress, Outsourced, and Finished. Additionally, you can switch to a large-screen view for better visibility when needed.

Pending tickets

The Pending tab displays tickets that have not yet been picked up by the service center. These tickets are essentially waiting in the queue. The technician in the garage is on standby. To start working on a ticket, simply click the Join button.

In progress tickets

This tab shows all tickets currently being handled by your team of operators. It’s divided into two sections:

• Your tickets: Tickets assigned to you.
• Other tickets: Tickets assigned to your colleagues.

Each ticket displays a blue button with the operator’s name. Clicking this button opens the ticket details.
If you see the icon “” next to the connector number, it indicates that the ticket has been insourced from another service provider.

Outsourced tickets

Here you’ll find all tickets that your team has outsourced to other service providers. This helps you keep track of external assignments and collaboration.

Finished tickets

This tab contains tickets that have been completed today. You can personalize your view using the available column sorting options, allowing you to organize tickets based on your preferences.