On top of the Remote, there are blinking LED lights that turn on as soon as the device receives power. These lights display different colors to indicate the current status:

LED Status Colors

• 🟢 Blinking green: powered on
• 🔵 Solid blue: updating
• 🟣 Solid purple: your ticket is in progress
• 🔴 Solid red: your ticket is canceled
• 🟢 Solid green: your ticket is completed
• 🟠 Blinking orange: action required

NOTE: When the action required status is active, the attention of the customer is needed. The LED will blink orange and the customer will hear a warning sound every 30 seconds until the required action has been completed.

The customer can stop the sound by:

• 🟠 Responding in the chat
• 🟠 Pressing the back button on the Remote, see the image below: