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Profiles

Under the Customer remote number on the ticket page, you will find the OBD-II Profile section. The selected profile is the default profile, which is typically the most suitable one for the selected vehicle.

If communication fails, it may be because the diagnostic tool in use does not follow the standard OE protocol. In such cases, you can try another profile by clicking the small arrow next to the profile name and selecting an alternative profile that may work better for the vehicle.

Plugin

A dedicated profile developed specifically for a brand or brand family. It follows the OE-standard diagnostic protocol and is optimized to solve connection issues, especially when latency is high.

  • Best choice and often set as the default profile

  • Resolves most latency-related problems

  • Requires the scan to complete 100% without interruptions

  • If a diagnostic tool doesn’t follow OE standards, communication may still fail

  • Do not interact with the system during scanning, or modules may be missed

Smart

When starting a Smart scan, the remote analyzes the actual data on the diagnostic connector. Irrelevant or unnecessary data is blocked. After the scan, only new data is passed through, reducing bandwidth usage.

  • Filters out unnecessary communication

  • Useful when Plugin is not available or not working

Forward

Transmits all diagnostic data from the vehicle’s diagnostic connector via the Jifeline network. This includes relevant and irrelevant data.

  • Use only if Plugin and Smart profiles are unavailable

  • Works only for vehicles with a diagnostic gateway

  • Should be used only on vehicles with a quiet diagnostic line

  • Can cause connection issues on vehicles with high data traffic

  • Not suitable for high-latency environments

DoIP (Diagnostics over Internet Protocol)

When a DoIP-compatible vehicle is connected and the customer uses a WiFi remote, the DoIP protocol becomes available for selection.

  • Uses Ethernet/IP for diagnostics instead of CAN or K-line

  • Offers higher speed and bandwidth

  • Suitable for modern vehicles with DoIP support

  • Communicates with ECUs using UDS (Unified Diagnostic Services), also used on CAN