Each ticket contains a header section that provides essential information and quick access to key actions. The header includes the following details:

• Country of origin

• Ticket id

• Ticket obtained through insource

• Ticket outsourced to another service provider

• Automatically processed ticket

• Information about the device the ticket was created on

• Creation date and time, processing time

• Operator working on the ticket

• Complete button

Menu for additional ticket actions

In addition to the basic ticket controls, the header includes a menu for additional actions, giving operators more flexibility in managing the ticket. Available options include:

• Pin ticket to side bar
• Outsource the ticket to another service provider
• Cancel the ticket
• Check VIN on components
• Show live log