At the top-right corner of the ticket detail page, you will find the available options to close or forward the ticket that is currently being processed.

Complete

Use the Complete button when the ticket has been successfully handled. Clicking this button will mark the ticket as resolved and close it.

Cancel

If the ticket needs to be canceled, click the Cancel button. You will be prompted to enter a reason for cancellation, ensuring proper documentation and traceability.

All tickets will be invoiced with a ticket fee afterwards. This applies to both closed and cancelled tickets. The only exceptions are cancellations with one of the following reasons:

• Reason 1: “desired diagnostic routine to be performed is not supported by the infrastructure” (if the Jifeline infrastructure is not able to connect to the vehicle).

• Reason 11: “return later” (when a car returns later the same day, for example after a test drive).

Outsource ticket

The Outsource ticket button allows you to send the ticket to another operator from a partner organization. This is particularly helpful in situations where the partner:

• Has specific expertise, or

• Has access to tools or software that your team does not

Once outsourced, the ticket will be transferred to the selected partner for further handling.