Would you like to collaborate with another diagnostic partner or workshop through Jifeline? This is possible by setting up an insource/outsource relationship.
With this feature, you can:
Outsource tickets to a trusted partner
Receive tickets from another workshop or partner
This allows for smooth cooperation between two parties using the Jifeline platform.
Follow these four steps to set it up:
1. Agree on conditions
Jifeline provides the technical ability to outsource tickets between dashboards but does not handle administrative matters.
You and your partner should agree on:
- Which tickets can be outsourced
- Reporting procedures
- Invoicing and payment terms
2. Request the connection
Once the terms are agreed, please contact us by email at support@jifeline.com.
Please include the partner you wish to collaborate with in CC as confirmation of their agreement. Jifeline Networks will then link both dashboards, enabling both partners to act as Service Providers.
3. Add each other as a customer
Each partner needs to add the other as a Customer in their Jifeline dashboard.
4. Link the client to the service provider
Follow these steps:
Log in to your dashboard
Click Settings → Insourcing Links
Find the correct Service Provider
Set the newly created client as the Target Customer
Choose a Default Product (recommended: 100120 – Remote Diagnostic Support)
Once all steps are completed, both partners can outsource tickets to each other.