Would you like to collaborate with another diagnostic partner or workshop through Jifeline? This is possible by setting up an insource/outsource relationship.
With this feature, you can:
Outsource tickets to a trusted partner
Receive tickets from another workshop or partner
This allows for smooth cooperation between two parties using the Jifeline platform.
Follow these four steps to set it up:
1. Agree on conditions
Jifeline provides the technical ability to outsource tickets between dashboards but does not handle administrative matters.
You and your partner should agree on:
- Which tickets can be outsourced
- Reporting procedures
- Invoicing and payment terms
2. Request the connection
Once terms are agreed, contact support@jifeline.com. Jifeline will link the dashboards, enabling both partners to act as Service Providers.
3. Add each other as a customer
Each partner needs to add the other as a Customer in their Jifeline dashboard.
4. Link the client to the service provider
Follow these steps:
Log in to your dashboard
Click Settings → Insourcing Links
Find the correct Service Provider
Set the newly created client as the Target Customer
Choose a Default Product (recommended: 100120 – Remote Diagnostic Support)
Once all steps are completed, both partners can outsource tickets to each other.